Privacy Policy

UK Pain Clinic – Advanced Physiotherapy & Rehabilitation
Last Updated: [04-06-2025]

1. Introduction

At UK Pain Clinic, your privacy and the security of your personal data are of paramount importance to us. This Privacy Policy explains how we collect, process, store, and protect your personal data when you use our website, book an appointment, or interact with any of our services. By using our website https://ukpainclinic.com, you agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our site.

2. Definitions

  • Personal Data: Any information that can identify you directly or indirectly, such as your name, contact details, health information, and online identifiers.

  • Cookie: A small data file stored on your browser or device to help websites function efficiently and provide user analytics.

  • GDPR: The General Data Protection Regulation (EU Regulation 2016/679), which governs the processing of personal data within the European Union and the UK.

3. Company Information

UK Pain Clinic operates from a London-based facility providing specialised physiotherapy and rehabilitation services. The clinic is committed to upholding data protection laws and ensuring transparency in how personal data is handled.

4. Data We Collect

We collect both personal and technical data from you, which may include:

  • Full name, email address, and phone number when contacting us or booking an appointment

  • IP address, browser type, and version when visiting our website

  • Health-related information shared during appointment booking or clinical consultation

  • Usage data including pages visited, time spent on our website, and referral sources

  • Responses from contact forms, surveys, or service feedback

  • Information you provide to join our newsletter or subscribe to updates

This data allows us to personalize your experience, provide accurate services, and improve our operations.

5. How We Use Your Data

Your data is used for the following purposes:

  • Appointment Management: To schedule, confirm, and follow up on physiotherapy sessions or consultations

  • Customer Service: To respond to enquiries and deliver support in a timely and helpful manner

  • Treatment Planning: To deliver appropriate physiotherapy care tailored to your specific needs

  • Marketing Communications: To send newsletters and updates, only if you have provided explicit consent

  • Service Improvement: To analyse trends and performance of our website to better serve our clients

  • Legal Compliance: To fulfil obligations under applicable laws and regulations, including health data protection

We do not use your personal data for any automated decision-making or profiling without your explicit consent.

6. Legal Basis for Data Processing

We only process your personal data when we have a lawful reason to do so. These legal bases include:

  • Consent: You have given us clear permission to process your data for a specific purpose

  • Contract: The processing is necessary to fulfil a contract or to take steps before entering into a contract

  • Legal Obligation: We must process your data to comply with a legal obligation

  • Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights are not overridden

7. Storage & Data Security

All personal data collected is stored securely using industry-standard encryption and security protocols. Your data may be stored on:

  • Our internal booking systems protected by secure access controls

  • Website hosting servers that comply with GDPR and are monitored for intrusion detection

  • Third-party platforms for email communication that are vetted for security compliance

We regularly audit and review our data protection measures and train our staff to maintain high security standards.

8. Sharing Your Data

We respect your confidentiality and do not share your personal data with third parties unless:

  • Required by medical professionals involved in your treatment and with your consent

  • Shared with service providers strictly for the purpose of performing clinic operations (e.g. email platforms, booking systems)

  • Requested by legal authorities under binding obligations (e.g. court orders, fraud prevention)

  • Our business undergoes a restructuring or ownership transfer and such data transfer is required

We ensure any third parties involved follow strict confidentiality agreements and GDPR requirements.

9. Cookies and Website Analytics

Our website uses cookies and other tracking tools to enhance functionality and user experience. These include:

  • Strictly Necessary Cookies: For website navigation and security

  • Performance Cookies: For visitor tracking and traffic analysis using tools like Google Analytics

  • Functional Cookies: For remembering preferences and improving interactions

You can manage cookie settings via your browser. Disabling cookies may affect website functionality.

10. Your Rights Under GDPR

You have the following rights in relation to your personal data:

  • Access: Request a copy of the personal data we hold about you

  • Correction: Request correction of inaccurate or incomplete data

  • Erasure: Request deletion of your data under certain conditions

  • Restriction: Request restriction of processing

  • Objection: Object to certain uses such as marketing

  • Data Portability: Request your data in a format suitable for transfer to another service provider

  • Withdraw Consent: Where you have provided consent, withdraw it at any time

To exercise your rights, please contact us using the details provided in Section 15.

11. Accessing or Deleting Your Data

You may contact UK Pain Clinic at any time to:

  • Confirm whether we are processing your data

  • Request details of the data we hold

  • Ask for corrections or deletions

We may request proof of identity before fulfilling data requests to ensure security and confidentiality.

12. Newsletter & Marketing Communications

If you subscribe to our mailing list, we will use your name and email address to send relevant updates. We use GDPR-compliant email service providers based in the UK. You can opt out at any time by:

  • Clicking the “Unsubscribe” link in our emails

  • Contacting us directly

We never sell your contact information to third parties.

13. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

Data retention periods vary depending on the type of data and regulatory requirements. Clinical records are retained per UK healthcare regulations.

14. Changes to this Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in law or improvements to our services. Updates will be posted at https://ukpainclinic.com/privacy-policy, and the date will be updated accordingly.

Continued use of the site after changes indicates your agreement with the revised terms.

15. Contacting Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

We are committed to addressing all inquiries promptly and respectfully. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/

Thank you for trusting UK Pain Clinic with your personal health information. We value your privacy and are dedicated to protecting it.

Privacy Policy